Microsoft and OpenAI collaborate. In a few weeks, the company added AI to most goods.
Microsoft appears to be focusing on business AI tools despite ChatGPT's success with people.
The latest, Microsoft Dynamics 365 Copilot, enhances sales, support, marketing, and supply chain.
Microsoft hopes its CRM tools' AI will save clients time and money, growing and retaining them.
Dynamics 365 Sales and Viva Sales use AI-generated texts. AI modified emails last month.
Outlook AI summarises Teams chats. It draughts client notes, saving call centre workers time.
Copilot obtains Dynamics 365 Customer Service and sales info from reliable sources.
Dynamics 365 Consumer Insights, Marketing, Business Central, and Supply Chain Management also use AI.
Customers can waitlist during the short preview. The news reveals Microsoft's AI plan.